How can we help?

Every account has two credit buckets. Paid credits come from Apple in-app purchases or Stripe photo packs — edits made with paid credits are always delivered watermark-free. Free credits come from your two-edit signup gift or promotional grants — those edits carry a small watermark until you buy credits.

When you enhance a photo, we always spend a paid credit first, then a free credit second, then fall back to your monthly plan quota. You can see the exact split on your account page.

Head to Membership to switch plans or cancel auto-renew. Cancelling stops the next renewal — your current cycle stays active until it ends. No data is deleted when you cancel.

Yes. Email us at homephotoai@gmail.com within 14 days of purchase with your account email and we'll process a refund. Apple in-app purchases follow Apple's refund policy — request them through reportaproblem.apple.com.

No. Paid credits from one-off packs (Apple or Stripe) never expire. Subscription plan quota resets each month and does not roll over.

Basic Enhance preserves the room exactly — same furniture, same layout, same camera angle — and improves exposure, color, contrast, and declutters small distractions. It's the mode you want 90% of the time.

Empty Room removes all furniture so buyers can visualize the space fresh, while keeping the exact architecture and finishes.

AI Staging adds tasteful, on-trend furniture and décor to an empty or lightly-furnished room. Pick a style (Modern, Scandinavian, Coastal, Farmhouse, etc.) and a room type.

Yes. Every enhance gets one free re-enhance within 30 minutes of the original — same photo, same mode, no credit charged. This is capped to the exact mode/style of the first run to keep the intent clear.

Our AI model produces images at up to ~1568px on the long edge; we then upscale back to your input resolution (up to 2560px long edge on the current tier) and apply a light detail-restore pass so wood grain, tile, and fabric stay crisp. Aspect ratio is always preserved; if the model returns a slightly different ratio we pad rather than crop.

JPG, PNG, and HEIC (iPhone photos) are all supported. Outputs are delivered as JPEG at q96 — visually indistinguishable from lossless but a fraction of the file size.

Sign in with the same Home Photo AI account and tap Restore purchases in the app. Your credit balance lives on our servers and syncs automatically — purchases made under one Apple ID are only credited to the account that made them.

If you're on TestFlight or your Apple ID has prior sandbox purchases, some previously-unclaimed test receipts may have been credited on your first reconcile. We've since added a guard that ignores purchases made before your account was created — please email us and we'll reset the balance to reflect only your real purchases.

Tap the Save button on any edit. iOS will show its native share sheet — pick Save Image to send the photo straight to your camera roll. In the Batch Editor you can also tap Save all to Photos to save the whole set in one go.

Check your spam / promotions folder for a note from noreply@homephotoai.com. Still nothing? Sign in and we'll show a Resend verification button, or email us and we'll verify you manually.

Use the forgot password page — we'll email you a reset link that expires in 30 minutes.

You can permanently delete your account from your profile settings in the app or on the web (Membership → Delete account). This removes your user record, your edit history metadata, and anonymises any payment records we're required to keep for tax purposes. See our Privacy Policy for the full breakdown.

No. Your uploads are used only to produce the enhance you requested. We do not use customer photos to train or fine-tune any model, ours or a third-party's.